At jilhot, your privacy is taken seriously. This Privacy Policy sets out exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold as a registered user of our platform.
Important Notice: This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by jilhot in connection with the operation of the jilhot online casino and sports betting platform at jilhot.biz. By registering an account or otherwise using the jilhot platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.
jilhot ("we", "us", "our", "the Platform") is an online casino and sports betting service operating in the Bangladesh market. We are committed to handling all personal data we collect from users ("you", "the User") with the highest standards of care, transparency, and security. This Privacy Policy applies to all personal data collected through your use of the jilhot website, mobile interface, customer support channels, and any other service or feature forming part of the jilhot platform.
This Policy applies to all registered users, prospective users, and any individual who interacts with the jilhot platform in any capacity. It covers personal data collected in connection with account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, promotional participation, and routine platform usage analytics.
This Policy should be read alongside the jilhot Terms & Conditions and Responsible Gaming Policy, both of which incorporate this Policy by reference. Defined terms used but not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.
For the purposes of this Privacy Policy, jilhot acts as the data controller in respect of all personal data collected from users of the platform. As data controller, jilhot determines the purposes for which and the means by which personal data is processed.
If you have any questions, concerns, or requests relating to the use of your personal data, you may contact the jilhot data protection team using the contact details set out in Section 15 of this Policy. We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within twenty (20) business days.
jilhot collects personal data in the following categories:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, phone number, residential address (including division, district, and upazila) |
| Financial Data | Payment method details (bKash account number, Nagad account number, Rocket number, Upay number, bank account details, Visa/Mastercard details), deposit and withdrawal transaction history |
| Technical Data | IP address, browser type and version, device type and identifier, operating system, time zone, login timestamps |
| Usage Data | Pages visited, games played, betting history, session duration, click-path data, search queries within the platform |
| Communications Data | Records of live chat conversations, emails, and other correspondence with the jilhot support team |
| Verification Data | Copies of identity documents (e.g., National ID card, passport), proof of address documents, payment method verification documents |
| Marketing Data | Preferences regarding promotional communications, bonus participation history, referral data |
We do not intentionally collect any special categories of sensitive personal data (such as health data, biometric data, religious beliefs, or political opinions) unless strictly required by law or with your explicit consent. If you voluntarily disclose such information in the course of a support interaction or responsible gaming request, we will handle it with an additional layer of care.
jilhot collects personal data through the following means:
jilhot processes your personal data on the following legal bases, each of which applies to the specific processing activities described:
jilhot uses the personal data we collect for the following purposes:
jilhot will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by law.
jilhot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
Where we share personal data with third-party processors, we require them to process such data only in accordance with our written instructions and to maintain appropriate technical and organisational security measures.
jilhot uses cookies and similar tracking technologies to operate the platform effectively, enhance user experience, and gather usage analytics. A cookie is a small text file placed on your device when you visit the jilhot website. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the jilhot platform. Please note that strictly necessary cookies cannot be disabled via browser settings without preventing core platform features from operating correctly.
jilhot retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with jilhot's data destruction procedures. Where retention beyond these periods is required by a specific legal obligation or ongoing legal proceedings, data will be retained until that obligation or proceeding concludes.
jilhot employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your responsibility: While jilhot takes all reasonable steps to secure your data, you also have a role to play. Keep your account credentials confidential, use a strong unique password, and notify the jilhot support team immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilhot will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Subject to applicable law, you have the following rights in respect of your personal data held by jilhot:
To exercise any of the above rights, please contact the jilhot support team as described in Section 15. We will respond to all verifiable data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, of which we will notify you.
Please note that certain rights are subject to limitations. For example, the right to erasure cannot override jilhot's obligations to retain records under anti-money laundering legislation or where data is required for the establishment, exercise, or defence of legal claims.
The jilhot platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under the age of 18 has provided personal data to jilhot or registered an account on the platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.
The jilhot platform may contain references to third-party game providers and payment partners. Where interaction with a third-party service results in you leaving the jilhot platform, please be aware that jilhot has no control over the privacy practices of those third parties and accepts no responsibility for their data handling activities. We encourage you to review the privacy policies of any third-party service you access in connection with your use of jilhot.
jilhot reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they significantly affect your rights, the categories of data we collect, or how we use your data — we will provide advance notice by email to your registered address or via a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed of how jilhot handles your personal data. Your continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way jilhot processes your personal data, please contact our support team through any of the following channels:
If you are not satisfied with our response to a privacy-related enquiry or complaint, or believe that our processing of your personal data is not consistent with this Policy, you have the right to escalate the matter. We ask that you first allow jilhot the opportunity to resolve the concern directly, as we are committed to handling all privacy matters fairly and transparently.
All privacy-related correspondence should reference "Privacy Enquiry" in the subject line or opening message to ensure it is directed to the appropriate team member. We will acknowledge receipt within two (2) business days and aim to resolve all matters fully within twenty (20) business days.
A concise summary of the core data protection commitments jilhot makes to every registered user.
Every piece of data transmitted between your device and the jilhot platform is protected by industry-standard 256-bit SSL encryption. Sensitive data stored at rest — including identity documents and payment details — is encrypted separately.
jilhot does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. Data sharing is limited strictly to what is necessary for payment processing, identity verification, and legal compliance.
You retain full rights over your personal data, including the right to access, correct, delete, or port your data at any time. All verifiable data rights requests are handled within thirty (30) calendar days.
jilhot retains personal data only for as long as legally necessary. Account and transaction data is held for a maximum of five years post-closure. Upon expiry, data is securely deleted or permanently anonymised.
Identity verification on jilhot follows rigorous KYC and anti-money laundering standards. This protects both the platform and our users from fraud and financial crime, ensuring a safe environment for all Bangladeshi players.
We notify you of any material changes to this Privacy Policy before they take effect. In the event of a data breach that poses a risk to your rights, affected users are informed without undue delay so you can take protective action.
Your data is safe with us. Now dive into everything jilhot has to offer — from live cricket betting and premium slots to an immersive casino experience, all available in BDT with local payment methods.
18+ only. Please gamble responsibly and within your means.